Very good customer experience, probably the best I have ever had. As for the kibble, our Skye loves it, it smells lovely, and I have to admit I even tried tasting it myself—and as a human, I’ve probably never tasted better kibble. Flavour-wise it's very delicate, with a clear taste of fish, and not overly salty, which I think is very important for a dog. Looks like we will be buying regularly! Previous experience was Yoggies, which she ate for 2 years, but over the last few months it felt like she didn't enjoy it much anymore, so we decided to make a change and we seem to have hit the bullseye!