How it works

1

Tell us about your dog

We start with a short questionnaire about your buddy. We want to know their age, weight, activity, body condition, any allergies and other details that help us choose the right recipe and calculate the daily portion.

At the end you can also upload a photo of your dog to feature on their bag of kibble. If you don't have one to hand, you can add it later. We don't ask for any contact details while you build the food.

2

We build tailor-made food

As soon as you finish the questionnaire, you'll see the result straight away. We'll show you the recommended recipe, full composition, daily portion and other nutritional information, so you know exactly what you're ordering for your dog.

Want to see first how we make our kibble, what it's made of, or why we only use fresh meat?

3

Choose the bag size

Then just choose how much kibble you'd like to order. You can start with a 4 kg trial bag. The more you order, the lower the price per kilogram — currently from 235 Kč/kg u 4kg balení až po 179 Kč/kg při odběru nad 24 kg.

Once you've chosen, add the kibble to the cart and complete your order.

verified

100% MONEY-BACK GUARANTEE

help
4

We prepare the kibble and send it to you

As soon as your payment arrives, we start preparing your order. We ship 90 % of orders within 2 working days, and no later than 5 working days at busy times. We deliver your parcel via PPL or DPD to your address or a pickup point. You can also collect the kibble in person from us in Lelekovice.

Running out of kibble faster than you expected?
Write to us or give us a call — if possible, we'll be happy to prioritise your order.

Orders from CZK 2,500 incl. VAT ship for free. You can also get more shipping perks as part of the Paws loyalty programme.

5

Switching to a new food

Switch to the new food gradually. If your dog is switching from another food, we recommend that during the first 3–5 days you gradually mix the new kibble with the old one. This gives their digestion time to get used to the new composition.

Run out of the old kibble?
For the first few days, you can split the daily portion into several smaller meals.

6

They love it? Next time there's nothing to build

You can reorder the same recipe in several ways:

  • by e-mail from your previous order,
  • using the QR code or link on the back of the bag,
  • via your saved dog from the same device, where the order was placed,
  • or simply after signing in to your account from the overview.

Want to try another suitable recipe?
Change the recipe in your dog's details (after signing in) in the section My pack or simply fill in the questionnaire again. Get in touch – we'll be happy to help you choose.

7

Paws loyalty programme

We want to support you throughout your pet's whole life, and that's why we've created a great Paws loyalty programme full of rewards and challenges…
To join the programme and enjoy all its benefits, you need a RawBark account (create account), which among other things lets you update information about yourself and your pet, add more members to your pack and earn great perks for all of them.

We hope you'll enjoy the programme and collect loads of little gifts that will put a smile on the lucky doggy's face – and on yours too :-)