This Privacy Policy (the “Policy”) describes how we obtain,
use and otherwise handle personal data obtained through the web interface
www.rawbark.cz and otherwise in connection with its operation (the “web interface”)
Personal data controller:
Rawbark s.r.o., with its registered office at Lidická 700/19, Veveří, 602 00 Brno
identification number: 09415629
registered in the Commercial Register kept by the Krajský soud v Brně (Regional Court in Brno), Section C, Insert 118939
for the sale of goods through the online shop at the internet address
www.rawbark.cz
phone: +420 776 214 254
e-mail: info@rawbark.cz
Protecting personal data is very important to us. Please read
this Policy carefully, as it contains important information about how we handle your
personal data and the related rights and obligations.
I. INTRODUCTORY PROVISIONS
- What rules do we follow when handling personal data?
When handling personal data, we act in accordance with the laws of the Czech Republic
and directly applicable regulations of the European Union, in particular Regulation (EU) 2016/679 of the European
Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard
to the processing of personal data and on the free movement of such data, and repealing
Directive 95/46/EC (the “Regulation”), and Act No. 480/2004 Coll., on Certain
Information Society Services and on Amendments to Certain Acts, as
amended. - What is personal data?
Personal data means any information that identifies or can identify
a specific natural person. Personal data includes in particular (but not exclusively) :
identification data, such as first name and surname, birth number, date of birth, sex,
user account login name;
contact details, such as home address (or delivery address), phone number,
e-mail address;
other data, such as information obtained through cookies, IP address (network
identifier) including the type of browser, device and operating system, the time and number
of visits to the web interface and other similar information.
II. OBTAINING AND USING PERSONAL DATA - How do we obtain your personal data?
You provide us with your personal data mainly when filling in an order or when creating
a user account. If you sign in via Facebook or Google Plus,
these services pass the necessary personal data on to us. We obtain the personal data of business partners
with whom we make contact through our web interface during subsequent
communication. If any of your personal data changes, please let us
know.
When you visit and use the web interface, some personal data may also be obtained and stored
through cookies. You can read more about cookies
in Article 5 of this Policy. - On what basis and for what purposes do we process your personal data?
● We may process personal data entered when making enquiries, ordering goods or services, or when establishing and
maintaining business relations without your express consent on
the basis and for the purpose of concluding and performing a contract, i.e. for the purpose of delivering goods or
providing a service. We may also process this data on the basis and for the purpose of fulfilling
our statutory obligations (in particular record-keeping obligations, archiving
tax documents, etc.) and on the basis of our legitimate interest for the purpose of protecting
our legal claims.
● We may process personal data entered when creating a user account without your express
consent on the basis of performance of a contract and solely for the purpose of enabling
access to, administration and maintenance of the user account.
● We are entitled to use your e-mail address without your express consent on
the basis of our legitimate interest to send you commercial communications concerning
our goods or services similar to those you have ordered from us. You can refuse
commercial communications at any time.
● If you give us your consent by confirming it on the web interface, we may process your personal
data entered on the web interface, in particular when filling in an order or creating
a user account, for the purpose of sending commercial communications and direct
marketing, or for other purposes to which you have expressly consented. If you are
under 16, consent must be given by your legal guardian. In case of doubt
we may ask for confirmation of your age.
● We may use your e-mail address and information about the goods you have purchased on the basis
of our legitimate interest for the purpose of checking and improving our services and our
goods.
● We process personal data obtained through cookies on the basis
of your consent (which you can give through the relevant settings in your browser).
We also use personal data obtained through cookies on the basis
of our legitimate interest for the purposes of providing user support and improving
our services, including analysis of user behaviour and marketing.
We may only use your personal data for a purpose other than the one for which it was obtained
with your consent. - How long do we use the data?
We use personal data entered when making enquiries, ordering goods or services, or when
establishing and maintaining business relations, or during registration, only for
the period necessary to perform the contract and fulfil legal obligations, or to protect
our legal claims.
If you give us express consent to the processing of personal data, or if
we use your e-mail address to send commercial communications and/or to check and
improve our services and our goods in accordance with the previous article, the data will be
used until consent is withdrawn, otherwise at most for as long as the web interface operates
on which we offer services or goods similar to those provided to you.
III. YOUR RIGHTS IN RELATION TO PERSONAL DATA - Right to withdraw consent to the processing of personal data
If we process your personal data solely on the basis of your consent (i.e. without any other
legal ground), you can withdraw this consent at any time.
You can withdraw your consent to the processing of your personal data at any time:
● by e-mail sent to our contact e-mail address;
● by phone on our contact phone number;
● in writing, by letter sent to our delivery address;
● in the case of commercial communications – in the way stated in every e-mail
containing a commercial communication (by clicking the unsubscribe link or in another
way).
Withdrawal of consent does not affect the lawfulness of processing carried out before
consent to processing was withdrawn. - Right of access to personal data
You have the right to ask us whether we process your personal data.
If we process your data, you have the right of access to this personal data and
in particular to the following information:
● the purpose of processing;
● the categories of personal data processed;
● the recipients or categories of recipients to whom the personal data will be disclosed;
● the period for which the personal data will be stored.
At your request, we will provide you with a copy of the data processed. For further copies
we may charge you an administrative fee not exceeding the costs of producing and
providing these further copies. - Right to rectification
If your personal data is inaccurate or incomplete, you have the right to request
its rectification without delay, i.e. correction of inaccurate data and/or completion of incomplete data. - Right to object to processing
You have the right to object at any time to the processing of your personal data if
we process it for direct marketing purposes, including any automated
processing of personal data. Once you object, we will stop processing your personal data for these
purposes.
When ordering the “Tailor-made dog food” product, the buyer fills in a form containing specific
details that the seller will use to prepare the “Tailor-made dog food” product according to the buyer's personal
requirements. If the buyer has provided the seller with a photo of their dog, the buyer
agrees to this photo being used on the packaging of the “Tailor-made dog food” product they ordered. - Right to erasure (“right to be forgotten”)
You have the right to request that we erase your personal data if:
● the personal data is no longer necessary for the purposes for which it was collected or
processed;
● you have withdrawn your consent to processing;
● you have objected to the processing of personal data;
● the personal data has been processed unlawfully.
If there are no legal grounds for refusing erasure, we are obliged to comply with your
request. - Right to restriction of processing
You have the right to request that we restrict the processing of your personal data if:
● you contest the accuracy of your personal data;
● the processing is unlawful and you request restriction of the processing of personal data instead of
erasure;
● we no longer need your personal data for the purposes of processing, but you require it for
the establishment, exercise or defence of legal claims;
● you object to processing.
When processing is restricted, we are only entitled to store your personal data; further processing
is only possible with your consent or on legal grounds.
If the processing of personal data is restricted because of an objection to processing, the restriction
lasts for the time needed to determine whether we are obliged to comply with your objection.
If the processing of personal data is restricted because the accuracy of the data is contested, the
restriction lasts for the time needed to verify the accuracy of the data. - Right to data portability
You have the right to receive the personal data you have provided to us in a structured,
commonly used and machine-readable format and to have it transmitted to another personal data
controller. - How can you exercise your rights?
You can exercise your rights in relation to personal data using our
contact details. All information and actions will be provided to you without undue
delay.
We will do our utmost to accommodate you in protecting your personal data. However, if
you are not satisfied with how your request was handled, you have the right to contact the competent authorities, in particular the
Úřad pro ochranu osobních údajů (Office for Personal Data Protection) (http://www.uoou.cz), which supervises
the protection of personal data. This provision does not affect your right to submit
your complaint directly to the Úřad pro ochranu osobních údajů.
If, in particular, your place of residence, place of work or the place of the alleged infringement
of personal data protection is outside the Czech Republic in another member state
of the European Union, you can contact the competent supervisory authority in that member state.
IV. ADMINISTRATION AND PROCESSING OF PERSONAL DATA - Who processes your personal data?
We are the personal data controller within the meaning of the Regulation.
To the extent necessary to perform the contract or other obligations, we are entitled
to pass your personal data on to other parties, e.g. carriers or other parties
involved in performing the contract or our obligations. We may also appoint other
processors and recipients of personal data. We will also tell you, on request, who specifically
processes your personal data. Your personal data will not be transferred to
countries outside the European Union unless this is necessary to perform the contract or for another
reason in accordance with the rules for such transfers laid down by the Regulation. - How do we process personal data?
Personal and other data obtained are fully protected against misuse. Personal data will be
processed electronically in an automated way or in printed form
in a non-automated way.
V. COOKIES - What are cookies?
Cookies are text files stored on the computer or other electronic device
of each visitor to the web interface that enable the web interface to function.
Not all cookies collect personal data; some only enable the web interface to function
properly. You can refuse the use of cookies by choosing the
relevant setting in your internet browser.
Please note that if you refuse the use of cookies, it cannot be ruled out that
you will not be able to make full use of all the functions of the web interface. - Which cookies does the web interface use and for what purposes?
The web interface uses session (temporary) cookies, which are automatically deleted after
you finish browsing the web interface. It also uses persistent cookies, which remain on
your device until you delete them.
The cookies used by the web interface are as follows:
● first-party cookies – these cookies are assigned to our website's domain; they are
essential cookies and performance cookies; they may be temporary or persistent;
● essential cookies – enable navigation on the web interface and the use of its basic
functions; they do not identify you in any way and do not constitute personal data;
● performance cookies – used to analyse how the web interface is used
(number of visits, time spent on the web interface, etc.); the data obtained through these
cookies are anonymous;
● third-party cookies – these cookies are assigned to a domain other than the domain
of our website, even while you are on our website; these cookies allow us
to analyse our website and display tailored advertising to you; they include functional cookies
and targeting and advertising cookies;
● functional cookies – used to personalise content by remembering
login details, geolocation, etc.; through them personal data may be
collected and processed;
● targeting and advertising cookies – used to display targeted advertising on the web
interface and beyond it; through them personal data may be collected and processed.
We may also share information about how you use our website with our
social media, advertising and analytics partners. - Further information
If you would like to learn more about cookies and how they are used more broadly, please use the
links below:
https://cs.wikipedia.org/wiki/HTTP_cookie (CZ)
https://en.wikipedia.org/wiki/HTTP_cookie
(EN) https://www.aboutcookies.org/ (EN)
This Policy is valid and effective from 19 January 2020